Refund policy

Honest B2B commerce backed by transparent logistics. We stand by our components, but require strict adherence to our LTL intake policies to process returns.

1. Return Authorization (30-Day Window)

At Griffin Construction Parts, we believe in doing honest business. We know that in the heavy industrial sector, parts can sometimes sit on a receiving dock for a few days before the maintenance team opens them. Therefore, you have 30 calendar days from the date of delivery to request a return.

To initiate a return, please email our support team at orders@gconparts.com with your Order Number and photos of the item in its original packaging. Once authorized, we will issue a Return Merchandise Authorization (RMA) number and warehouse routing instructions.

Currency Notice: All transactions and subsequent refunds are processed in US Dollars (USD). We are not responsible for discrepancies in refund amounts due to shifting currency exchange rates applied by the customer's bank.

2. Eligibility & "Brand New" Condition

To be eligible for a return, the component must be in brand-new, uninstalled, and resellable condition. Because we sell severe-duty equipment, we cannot accept returns on parts that show any signs of installation. This includes, but is not limited to: bolt marks, grease residue, silicone sealants, or thread damage. All items must be returned on their original pallet or in the original manufacturer packaging with all manuals intact.

3. Fair Restocking Fees

Receiving, forensically inspecting, and repackaging heavy industrial parts requires significant manual labor and forklift time. To cover these intake costs, authorized returns are subject to a tiered restocking fee:

  • Standard Stock Components: 15% Restocking Fee

  • Specialized Concrete & Process Components: 25% Restocking Fee

  • Custom / Special Order Units: Strictly Non-Returnable.

Our Guarantee to You: We stand by our work. If a return is required because we made an error in quoting or shipping the wrong part, we will make it right immediately—zero restocking fees, and we will cover all return freight costs.

4. Return Freight & Original Shipping Deductions

Return shipping logistics and costs are the responsibility of the customer. If your original order qualified for "Free Shipping," the actual cost of the original outbound freight (which typically ranges from $150 to $800 depending on LTL pallet weight) will be deducted from your final refund amount. We strongly recommend insuring your return shipment for its full value, as we cannot process refunds for items damaged during return transit.

5. Cancellations & In-Transit Orders

Orders cancelled before the item has physically left our US warehouse network or OEM partner facility will be refunded in full (100%). However, once an item is loaded onto the carrier's truck and is in transit, the order can no longer be cancelled. It will be treated as a standard return, and the buyer will be responsible for the freight charges required to intercept and route the shipment back, plus the applicable tiered restocking fee (15% or 25%).

6. Damaged Freight & LTL Inspections (Crucial Step)

All shipments are sent FOB Origin. Please inspect your shipment immediately upon arrival at your facility.

  • Visible Damage: If the freight arrives with visible damage, DO NOT SIGN the delivery receipt (Bill of Lading) without noting the damage in detail on the driver's paperwork. Take clear photos and contact us immediately at orders@gconparts.com. If you sign for a shipment as "Clear" without noting damage, the carrier will legally deny any subsequent claims, and we cannot offer a replacement or refund.

  • Concealed Damage: If you discover hidden damage after unpacking an intact pallet, you must notify us within 5 business days of delivery. Claims made after this strict window will be automatically denied by the freight carrier.