Refund policy

1. Return Guidelines (Strict 10-Day Policy) At Griffin Construction Parts, we partner directly with top-tier manufacturers to ship equipment straight to your job site. To maintain our low prices and fast shipping, we must adhere to strict manufacturer return windows. You have 10 calendar days from the date of delivery to request a return. If more than 10 days have passed since your item arrived, we unfortunately cannot offer you a refund or exchange, as the manufacturer's return authorization window will have closed. To initiate a return, you must email orders@gconparts.com with your Order # and photos of the item in its original packaging.

2. Eligibility: The "Brand New" Condition To be eligible for a return, your item must be in New, Resellable Condition. For heavy attachments, the unit must NEVER have been connected to hydraulic lines; once hydraulic fluid cycles through a motor or cylinder, the item is considered used and is non-returnable. For concrete equipment parts, the item must show no signs of installation, including bolt marks, grease residue, silicone, or thread damage. All items must be returned on the original pallet or in original packaging with all manuals and accessories intact.

3. Restocking Fees All authorized returns are subject to a Restocking Fee to cover the manufacturer's intake costs, inspection, and administrative processing. Standard Attachments are subject to a 20% Restocking Fee, while specialized Concrete & Plant Parts are subject to a 25% Restocking Fee due to their technical nature. Custom or Special Order units are Non-Returnable. Fees are waived only if the return is due to a Griffin shipping error.

4. Shipping Costs & "Free Shipping" Clawback Return shipping is the sole responsibility of the customer. If your order included "Free Shipping," the actual cost of the original freight (typically $200 - $800 depending on weight) will be deducted from your total refund amount. You must arrange and pay for return shipping to the designated warehouse address provided in your RMA instructions. We recommend insuring the shipment for its full value, as we cannot refund items damaged during return transit.

5. Order Cancellations Orders cancelled before the item has physically left the warehouse will be refunded in full (100%). If the item is already in transit, the order cannot be cancelled. It will be treated as a Return. You will be responsible for the freight charges to intercept and return the shipment, plus the applicable restocking fee.

6. Damaged Freight (Crucial Step) Please inspect your shipment immediately upon arrival. If the freight arrives damaged, DO NOT SIGN the delivery receipt without noting the damage in detail. Take photos of the damage and the driver's paperwork, then contact us immediately at orders@gconparts.com. If you sign for the shipment as "Clear" or "Good Condition," the freight carrier will deny any insurance claims, and we cannot offer a replacement or refund.