Privacy policy

Last updated: August 2026 Griffin Construction Parts (a division of Griffin Group Inc.) operates this store and website to provide you with a streamlined commercial and industrial equipment procurement experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other B2B transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Sale and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, business name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation. Please note that all payment processing is securely handled by our PCI-compliant third-party payment gateways (such as Shopify Payments). Griffin Construction Parts does not directly collect, store, or maintain your full credit card numbers on our own servers.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, quote, put in your cart, or purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a technical support inquiry or quote request.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, request a quote, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: From your device when you visit our websites, and through the use of cookies and similar technologies.
  • From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (e.g., Shopify).
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:



  • Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfill orders, process B2B purchases, returns, or exchanges, arrange for LTL or parcel shipping, and create a customized commercial purchasing experience for you.

  • Marketing and Advertising. To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products based on items you previously purchased or quoted.
  • Security and Fraud Prevention. To authenticate your account, provide a secure B2B payment experience, detect and investigate possible fraudulent or malicious activity, and secure our services.
  • Communicating with You. To provide expert technical support, rapid response to downtime inquiries, and to maintain our business relationship with you.
  • Legal Reasons. To comply with applicable commercial laws or respond to valid legal process, including requests from law enforcement, to participate in civil discovery or litigation, and to enforce our Terms of Sale.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • With Shopify, logistics vendors, freight carriers, OEM manufacturing partners, and other third parties who perform services on our behalf.
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products directly from a manufacturer's warehouse.
  • With our affiliates or otherwise within our corporate group (Griffin Group Inc.).
  • In connection with a business transaction, to comply with applicable legal obligations, to enforce our terms, and to protect the rights of our users or others.

SMS Compliance Note: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Third-Party Websites & Children's Data

Third-Party Links: The Services may provide links to websites or other online platforms operated by third parties (such as OEM manufacturer spec sheets). We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data: The Services are strictly designed for commercial, B2B procurement and are not intended to be used by children. We do not knowingly collect any personal information about children under the age of majority. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security & Retention

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive financial information to us. How long we retain your personal information depends on whether we need the information to maintain your commercial account, fulfill warranties, resolve disputes, or enforce applicable contracts.

Cookies and Tracking Technologies

We use cookies and similar technologies to power our Services, remember your login state, and analyze site traffic. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the B2B purchasing experience may not function properly.

Your Rights and Choices

Depending on where you live (such as California, Virginia, or other US states with specific privacy legislation), you may have some or all of the rights listed below.

  • Right to Access / Know. Request access to personal information we hold about you.
  • Right to Delete. Request that we delete personal information we maintain about you.
  • Right to Correct. Request that we correct inaccurate personal information.
  • Right of Portability. Receive a copy of the personal information we hold about you.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. You may have a right to opt out of the "sale" or "share" of your personal information. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt-out.
  • Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option. We may still send non-promotional emails regarding order status, LTL freight tracking, or quotes.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity or corporate affiliation before we can process your requests.



International Transfers & Updates


International Transfers: Griffin Group Inc. is a Canadian corporate entity operating in the United States market. Please note that we may transfer, store, and process your personal information outside the country you live in, primarily between the United States and Canada, utilizing recognized cross-border transfer mechanisms to ensure an adequate level of data protection.



Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes to our commercial practices or for operational, legal, or regulatory reasons.

Contact Information

Should you have any questions about our privacy practices, or if you would like to exercise any of the rights available to you, please contact us using the information below:

  • Email: orders@gconparts.com
  • Toll-Free Phone: 1-833-833-0586
  • Corporate Address: Griffin Group Inc. 501-3292 Production Way Burnaby, BC V5A 4R4 Canada